Alex, AI, and recording notice

Alex is an AI concierge

Alex is an automated assistant provided through ElevenLabs. It can answer service questions, gather trip details, and help Phoenix organize inquiries. Platform AI features may also assist staff with summaries and follow-up. These systems can misunderstand information or produce inaccurate answers.

Conversations and records

When you use chat or SMS, messages and associated metadata may be processed by our communications and AI providers. Voice calls may be recorded and transcribed where enabled and disclosed. Phoenix may receive transcripts, summaries, contact details, and other information extracted from the conversation.

Where legally required, recording or processing choices must be obtained in the interaction. This page is not a substitute for a required call announcement or consent. If you prefer another contact method, ask the team before sharing sensitive information.

Human confirmation

Alex cannot guarantee aircraft availability, confirm a booking merely by replying, issue authoritative operational instructions, or change a signed agreement. Confirm price, availability, travel documents, and material arrangements with the Phoenix team and the applicable written booking documents.

You may ask Alex to connect you with the team or call (629) 206-5011 to request human assistance. A request for a person does not guarantee an immediate live transfer or erase the conversation already processed.

Information to avoid sharing

Do not enter account passwords, authentication codes, full payment-card numbers, government ID documents, or unnecessary medical details into chat or SMS. If a trip requires sensitive passenger information, ask the team for the appropriate collection channel. Alex is not an emergency service.

Choices and provider processing

The privacy and data-use notices describe related processing and request options. Provider retention, training, and deletion settings depend on the applicable products and agreements; this notice does not promise zero retention or that conversations can never be reviewed. Human staff may review conversation records to handle your request and correct errors.