Communications and marketing preferences

Service communications

Phoenix may contact you about an inquiry, account security, a requested quote, or an existing service. The channel used depends on your request, preferences, and applicable permissions. Messages about availability or estimates do not create a confirmed booking.

Optional SMS

Flight-request and quote SMS notifications require the platform’s optional consent process. Frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. The published SMS terms and SMS privacy notice govern this messaging program.

Sending a question to Alex authorizes a relevant support conversation, not automatic enrollment in marketing drips. SMS opt-in information is not sold or shared for another organization’s promotional purposes.

Future promotional campaigns

Phoenix plans to support more tailored follow-up, but this draft does not activate a campaign or enroll any customer. A lead being qualified or placed in an internal segment is not the same as that person consenting to promotional SMS.

Before promotional sequences begin, Phoenix will define the content, channels, frequency disclosures, permission records, unsubscribe handling, and any required carrier registration updates. A quote-update permission will not be treated as blanket marketing permission.

Email preferences

Promotional emails should identify Phoenix and include a working unsubscribe method and the required sender information. Requests to stop promotional email will be handled as required by law. Necessary service emails may continue where permitted, but promotional content should not be disguised as a transaction notice.

Changing your mind

Follow the opt-out instructions in the message or call (629) 206-5011. Requests should be synchronized across Phoenix’s platform and service providers. Withdrawing permission applies to future messaging and does not automatically remove records of earlier service interactions.