Getting assistance
If you have difficulty using the website or platform, call (629) 206-5011 and ask the team for assistance or an alternative way to submit your inquiry. Describe the page, feature, and issue, and tell us how you prefer to be contacted. You do not need to share a diagnosis to report a digital access problem.
Website accessibility
Phoenix aims to make information and interactions usable with keyboards, assistive technologies, and different screen sizes. This draft is not a certification of WCAG conformance and does not claim an accessibility audit has been completed. Feedback helps identify barriers that need attention.
Travel assistance
Digital accessibility and assistance during travel are separate matters. Tell the team about relevant trip-assistance needs early so the applicable operator can assess arrangements and explain available options. A website message or automated reply does not confirm a particular accommodation.
Third-party services
Some account, communications, and external services are provided by third parties. If one of those services creates a barrier, contact Phoenix so the team can help identify an alternative path or refer the issue appropriately.
Before adoption
- Assign accessibility contact and response process; perform an accessibility audit before claiming conformance.
A subsidiary of Phoenix Aviation Solutions, LLC
299 Ellsworth CtClarksville, TN 37043
(629) 206-5011 · Ask for privacy or policy assistance.
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